Satisfaction in the work place
Since I'm writing this letter prior to the start of Game 3 of the World Series, I don't know if there will be a Game 6 to discuss. In any event, to a diehard Yankee fan, it isn't an official World Series anyway, as the Yankees aren't in it. Be that as it may, I originally thought about needling your sports editor, since his Red Sox exited from the playoffs faster than my team. That would not be in the spirit of the gentlemanly nature of baseball as a sport, so I will not go there. Suffice it to say that 27 world titles (24 percent of the 112 World Series competitions played to date) speaks volumes, but who's counting?
Earlier this week I ran across a piece online about a recent study done regarding satisfaction in the work place. Seems as though some 17,000 subjects, from 19 different professions were queried about this matter. Results indicated that an overwhelming 71 percent were spending at least 24 hours a week thinking about changing careers, or taking steps to actually do so. If the results truly reflect how those with jobs/careers feel these days, no wonder there is so much dissent and divisiveness. There are plenty of disgruntled, unfulfilled worker bees out there. What is missing? What can be done to turn that around? If you said that more pay would do the trick, you'd be wrong. Seems that a simple thing such as acknowledgement or affirmation would go a long way, even farther than having more take home pay. Yup, we crave being noticed and thanked for the work we do, the effort we put forth, our loyalty to the brand we represent.
At the end of the day, the results of this study are far from earth shattering. I think we've known this for decades. Treat an employee with respect, value them for their service, and let them know you notice their unique contributions in the work force. It'll do it every time. As they say, "it's not rocket science!"
— Bill Kersting, Spencer