Whatever happened to customer service?

Posted Thursday, May 21, 2009, at 10:21 AM

We are in the market for another vehicle and we both work

M-F until around 6P. The only day we have to look for a car would be on Saturday so what's the deal with car dealers who close up before noon? When do they sell cars? Do people take time off work to go look? It's no wonder the industry is going belly up. Whatever happened to customer service? I just don't get it.

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I hate to tell you this, but this isn't exactly a new thing with car dealerships. In fact, there was a time not all that long ago when most businesses closed at 5 or 6pm during the week and were only open a short time on Saturdays. Somehow, the world managed to survive. You say you have Saturdays off, so the logical thing for you to do would be to go car shopping on a Saturday morning. It's really not that difficult.

-- Posted by D_Louis on Thu, May 21, 2009, at 9:29 PM

Well, I'm not sure how hold you are but I remember when businesses were open at the convenience of their customers. And FYI, I have a second job that requires me to work Saturday mornings so...

-- Posted by Leah Cauthron on Fri, May 22, 2009, at 9:40 AM

I see. You didn't mention the second job. Have you asked anyone at any of the dealerships if they'd meet you after hours sometime? I would suspect they would, if you're that serious about spending thousands of dollars at their business.

-- Posted by D_Louis on Fri, May 22, 2009, at 10:10 AM

D_Louis is exactly right. In this economy if you give one of the dealerships a call, I'll bet they'd be glad to visit with you after hours.

-- Posted by Molly Weasley on Mon, Oct 5, 2009, at 6:44 PM

Hey - Is anyone out there?

Leah Cauthron

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Anything at all. I was raised on the same farm on which my dad was born. My parents still live there today. I graduated from Eastwood High in 1987 and from Eastern Wyoming College with a degree in Criminal Justice in 1989. I married Randy 19 long years ago and we have 6 children ranging in age from 3 to 18 years old. I have worked numerous jobs from detassling as a teenager, a legal secretary in California, church secretary in Iowa to a daycare provider now. I love being outside and hate doing women stuff inside. I would rather mow the lawn than do dishes or change the tire on my van than sort socks. I am patriotic, opinionated and sometimes loud. I am also a great mom, good friend and I love to laugh - I did marry Randy. I believe in common sense versus reading a book by some "expert". I don't pretend to have all the answers but I am willing to ask the questions that others are afraid to ask and sometimes to my detriment say the things that others only think about saying. I try to avoid confrontation but sometimes it finds me and almost all the time it is necessary to stimulate communication.

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